Terms & Conditions

1. Business Identity & Operating Entity

The platform GENNIEZ is owned, managed, and operated by Butbhavani Enterprise, a registered Indian sole proprietorship enterprise.

2. User Eligibility & One-Account Policy

• Age of Majority (18+): You must be at least 18 years of age and legally competent to enter into a binding commercial contract under the Indian Contract Act, 1872. Minors are strictly prohibited from creating accounts, placing bids, or purchasing products.
• Accurate Account Details: You agree to provide accurate, current, and verifiable contact and delivery details.
• Single Account Rule: Each user and household is permitted to operate only one (1) account. Operating duplicate, synthetic, or puppet accounts to exploit promotional cashback or auctions is strictly forbidden and subject to account closure.

3. Free Auction Participation (Zero Fees / Zero Staking)

• Nature of a Bid: Placing a bid is a free participation action indicating the price at which the participant is willing to purchase the physical item if declared the winning bidder. Placing a bid does not consume money, nor does it create a purchase obligation for non-winning participants.
• Winning Bidder Obligation: Only the participant declared the concluding Winner when the timer expires is obligated to purchase the item at the final auction hammer price.
• Promotional E-Commerce Model: GENNIEZ auctions are promotional price-discovery mechanisms for physical consumer goods. GENNIEZ does not operate real-money games, gambling, lotteries, or wagering.

4. Complete Auction & Promotional Cashback Customer Journey

5. Auction Mechanics & Authoritative Server Timestamp

• Starting Price & Increments: Every live auction opens at ₹1. Each valid bid increases the current price by the specified increment (e.g. ₹1) and extends the countdown timer by 10 anti-snipe seconds.
• Server Timestamp Authority: Auction validity, bid sequence, and timer expiration are determined exclusively by the GENNIEZ production server timestamp, not by the client-side device clock or browser animation.
• Simultaneous Bids & Latency: In the event of near-simultaneous bid submissions, the bid recorded first by the central database engine will be accepted as the leading bid. Bids received after the server clock reaches zero (00:00:00) are void.
• Anti-Self Bidding: Sellers and platform operators are cryptographically prevented from placing bids on items they have listed.

6. Winner Settlement Window & Non-Payment Forfeiture

• 48-Hour Payment Window: When an auction concludes, the declared winner must complete payment for the winning hammer price within forty-eight (48) hours via UPI, Cards, Netbanking, or other supported payment methods.
• Forfeiture on Non-Payment: If the winning bidder fails to complete payment within 48 hours, the win is automatically forfeited. GENNIEZ may re-auction the item, offer it to the next eligible bidder, or cancel the drop, and may restrict the defaulting account from future participation.

7. 100% Promotional Wallet Cashback Terms & Conditions

8. Returns, Refunds & Promotional Cashback Reversal

• Promotional Cashback Revocation: If an underlying qualifying purchase is returned or refunded, the corresponding promotional wallet cashback credited for that order is revoked and deducted from your GENNIEZ wallet.
• Adjustment for Utilized Cashback: If the promotional cashback from a returned order was already spent on subsequent goods prior to the return, the monetary value of the spent promotional credit will be deducted from the refund payout. (Example: If ₹400 was paid and ₹400 cashback was credited, and ₹250 of cashback was subsequently spent before returning the item, the monetary refund issued will be ₹150, and the remaining ₹150 unused wallet cashback will be revoked).

9. Direct Store Orders vs. Live Auction Purchases

Products purchased directly from the GENNIEZ Storefront at standard store prices are standard e-commerce purchases and do not generate 100% auction cashback unless explicitly stated in a designated store promotion.

10. Order Acceptance, Technical Faults & Merchant Cancellation Rights

• 100% Full Refund Guarantee: In the rare event that an order is declined or cancelled by GENNIEZ due to any technical fault, pricing discrepancy, or operational issue, the customer will receive an immediate and complete 100% refund of the full amount paid back to their original payment source (bank account / UPI / card) within 5–7 business days. Neither party shall have any further liability or claim against the other regarding the cancelled transaction.
• Nature of Order Confirmation: Automated emails, SMS messages, or on-screen confirmation receipts indicate only that an order request was received by our system; they do not constitute final, irrevocable contract acceptance. Acceptance is concluded only when the physical goods are packed and handed over to the courier partner for delivery.
• Promotional Fair-Play & Abuse Prevention: If a technical fault permits the application of unauthorized coupons, unintended negative pricing, or excessive wallet cashback, GENNIEZ reserves the right to cancel the order and reset the user's wallet to its legitimate state.
• Force Majeure: Neither GENNIEZ nor Butbhavani Enterprise shall be deemed in breach of these Terms or liable for delay or failure in performance resulting from causes beyond reasonable control, including acts of God, extreme weather, telecommunications or banking gateway failures, civil unrest, courier strikes, or governmental regulations.

11. Shipping & Physical Fulfillment

• Pan-India Delivery: Paid orders are dispatched within 24–48 hours via verified logistics partners. Domestic transit takes 3–7 business days.
• Store Pickup (Deesa Hub): Store pickup is available for fourteen (14) calendar days at Butbhavani Enterprise, Vasundhara Society, Prajapati Vadi Ni Pase, Deesa, Gujarat - 385535. Between Day 14 and Day 30, GENNIEZ will contact the customer for collection reminders. Orders remaining uncollected after thirty (30) calendar days may be treated as abandoned or cancelled subject to applicable law.

12. Limitation of Liability & Consumer Rights

Nothing in these Terms excludes or limits any statutory liability, consumer right, or remedy that cannot lawfully be excluded or limited under applicable Indian law, including the Consumer Protection Act, 2019. Subject to such laws, GENNIEZ and Butbhavani Enterprise shall not be liable for any indirect, incidental, or consequential damages. Our total aggregate liability for any proven claim shall not exceed the actual amount paid by you for the specific item in dispute.

13. Grievance Officer & Statutory Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of India. Any dispute arising out of or related to GENNIEZ shall be subject to the exclusive jurisdiction of the competent courts in Deesa / Banaskantha District, Gujarat, India.