Contact Us
Customer Helpdesk, Registered Entity Details & Store Pickup Hub
We are here to help with your orders, live auction queries, payment settlements, or store pickups.
GENNIEZ Support
Official Customer Helpdesk
Working Hours
Monday – Saturday
10:00 AM – 8:00 PM IST (Closed on Sundays)
Store Pickup Hub
Self-Collection & Warehouse
Pickup Location Address
Butbhavani Enterprise
Vasundhara Society, Prajapati Vadi Ni Pase, Deesa,
District: Banaskantha, Gujarat, India
PIN Code: 385535
Store Pickup Instructions:
Please bring your Order Confirmation / ID and a valid Government Photo ID (Aadhaar / Driving License / PAN) when collecting your winning auction or store items.
Grievance Redressal & Legal Identity
Mandatory disclosure under Consumer Protection (E-Commerce) Rules, 2020
Designated Grievance Officer:
Name: Mihir Thakkar
Designation: Grievance Officer & Proprietor
Entity Name: Butbhavani Enterprise (Operating Brand: GENNIEZ)
GSTIN: 24CCIPT3336C1ZR
Grievance Contact & Timelines:
Grievance Email: thakkarmihir07@gmail.com
Phone: +91 63544 65285 (Mon–Sat, 10 AM – 8 PM IST)
Acknowledgment: Within 48 hours of complaint receipt
Resolution Target: Within 30 days of complaint receipt
Registered Address: Butbhavani Enterprise, Vasundhara Society, Prajapati Vadi Ni Pase, Deesa, Banaskantha District, Gujarat, India - 385535.