Refund, Shipping & Cancellation Policy

1. Shipping & Delivery Timeline

• Dispatch: All verified orders (auction wins and store purchases) are dispatched within 24–48 hours of successful payment confirmation.
• Delivery Time: Standard domestic courier transit takes between 3 to 7 business days depending on customer pincode.
• Free Shipping: Standard delivery is currently FREE across India for all qualifying orders.

2. Cancellation Policy

• Live Auction Bids: Once submitted, live auction bids cannot be cancelled or retracted as they impact real-time pricing and other active participants.
• Store Orders: Retail store orders can be cancelled prior to dispatch by contacting support via WhatsApp at +91 63544 65285 or email at thakkarmihir07@gmail.com.

3. Damaged or Defective Items Replacement

If an item is received in a damaged or defective condition during transit, you must report it within 48 hours of delivery with an unboxing video and photos. We will provide a 100% free replacement or full refund.

4. Refund Processing Time

Approved refunds are credited back to the original payment source (UPI, Credit/Debit Card, or Bank Account) via Razorpay within 5 to 7 banking working days.